Terms and conditions

Terms and conditions

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When you make an online or offline booking with GoRoadtrip this means you are accepting the terms and conditions of GoRoadtrip. It is important to carefully read these terms and conditions before you make a booking with GoRoadtrip. These terms and conditions are translated from its original Dutch version. This is just a translation. The original Dutch terms and conditions apply.
 
Company information
GoRoadtrip
Langestraat 55 (no pick-up location)
5038 SC Tilburg
Netherlands
 
Telefoon: (+31) 03 22 707 44
E-mail: info@goroadtrip.nl
Internet: www.goroadtrip.nl
 
KvK-number: 595 288 18
BTW-number: 8535 36 521 B01
IBAN-number: NL24 RABO 0145 2711 88
 
 
Privacy
In order to make a booking with GoRoadtrip we need your personal information. Your information will be processed with great care and never shared with third parties.
 
Copyright
Copyright 2016 GoRoadtrip. It is not allowed to copy or publish content from the website or brochures from GoRoadtrip without written permission of GoRoadtrip.
 
 
Rental terms
 
Definitions
In these terms and conditions the following we define:

  • Vehicle: vehicle or other property that is subject to the rental agreement.
  • Renter: the person or corporation that agrees with the rental agreement.
  • Car rental: GoRoadtrip, located at the Langestraat 55 in Tilburg.
  • Driver: the actual driver of the vehicle.

 
Article 1 – Determination of the rental price, other costs and the duration of the rent.

  1. The rental agreement is effective for the period and prices that are written down in the rental agreement or in any other written matter or by e-mail. Only by permission of GoRoadtrip it is allowed by the renter to return the vehicle on a point of time outside the opening hours of GoRoadtrip. In this case the renter stays responsible for all damages that occur until the moment GoRoadtrip has received and inspected the car.
  2. The amount of driven kilometers is determined by the odometer of the vehicle. In case the odometer breaks down, the renter is obliged to notice GoRoadtrip by calling (+31) 30 22 707 44.
  3. The amount of driven kilometers after breakdown of the odometer are determined by the ANWB route planner through route.anwb.nl.

 
Article 2 – Extension of the rental period.
The rental is obliged to return the vehicle no later than the date and point of time as mentioned on the rental agreement to the company and company address as mentioned in the rental agreement, unless a extension of the rental period is decided on.
 
Article 3 – Exceeding the rental period.
In case the vehicle is not delivered to GoRoadtrip within the period as mentioned in the rental agreement of the extended period as decided on, it is in the right of GoRoadtrip to confiscate the vehicle immediately. Any costs that occur from confiscating the vehicle are for the renter. The obligations that arise from the rental agreement remain in effect until the moment the vehicle is back in the possession of GoRoadtrip, in the understanding that a price premium of €66,90 (VAT included) for each extra day is owed on top of the rental price, on which a wherein a part of a day counts as one day, without prejudice to the obligation of the renter to pay damages suffered by GoRoadtrip. This price premium of €66,90 (VAT included) for each extra day does not apply if the renter can prove that exceeding of the rental period is due to circumstances beyond the renter’s control.
 
Article 4 – Cancellation.
Regarding the cancellation of your booking the following fees are in place:

  • Until 14 days before the starting date of your reservation the cancellation costs are 20% of the total rental price.
  • Between 14 days and 7 days before the starting date of your reservation the cancellation costs are 45% of the total rental price.
  • In case of a cancellation less than 7 days before the starting date of your reservation, no money is refunded.

 
Article 5 – Payment

  1. The own risk of our cars and vans is €7500,- (VAT included) per claim. The own risk can be reduced to €275,- (VAT included) per claim by paying €7,50 (VAT included) per day for each rented vehicle.
  2. The own risk in case of damage that occurs above the head of the driver is €1.134,- (VAT included) and can also be charged in case of total loss, theft or intentional damage to the rented vehicle
  3. The own risk for extra options is €150,- (VAT included) per claim
  4. The renter pays a deposit of €500,- for each rented vehicle. This deposit needs to payed no later than 7 days before the starting date of the reservation.
  5. Before the start of the rental period prepayment of rent, as well as payment of deposit can be required. If the prepaid amount exceeds the rent to pay, it also seeks to pay all other amounts renter owes to GoRoadtrip. The deposit is not returned before the vehicle has been returned and inspected by GoRoadtrip. In case of damage the deposit is not returned before it is clear that the extent of the damage does not exceeds the amount of own risk, after which the deposit minus cost of the damage is returned within a maximum of 2 months.
  6. GoRoadtrip is entitled to require at all times for a payment security of the renter.
  7. Payment needs to be done immediately after agreeing on the rental period. This entails the payment of a deposit of 20% of the total rental price. The remaining payment including deposit need to be payed no later than 7 days before the starting date of the reservation. In case renter does not make a payment on time, he is by law in default, without a notice of default is required. From the moment of default the renter is obliged to pay interest over the amount due, multiplied by 2% annually, wherein a part of a month is regarded as one month.
  8. If the renter, after summons, fails to pay the amount owed, he is additionally obliged to pay collection costs. Collection costs mean all costs made by GoRoadtrip for the recovery of the amount due with a minimum of 15% of the amount or, if the amount owed is less than € 500, – (VAT included) with a minimum of € 75, – (VAT included).

 
Article 6 – Costs associated with the use of the vehicle
During the rental period the costs associated with the vehicle, for example but not limited, tolls, fuel costs, cleaning and parking is for the renter multiplied with administration costs of €25,- (VAT included).
 
Article 7 – Use of the vehicle

  1. Renter must carefully use the vehicle as its intended use.
  2. Renter is obliged to return the vehicle in the same state as it received the vehicle. Renter is obliged to remove all changes and additions made by the renter; renter has no rights of a compensation.
  3. Renter is obliged to carefully load the vehicle.
  4. Only persons that are marked in the rental agreement as drivers / renter are allowed to drive in the vehicle. Renter is not allowed to make the vehicle available to persons that are nog marked in the rental agreement as a driver.
  5. For each car there is a maximum of 5 drivers for each rental period. For each van there is a maximum of 9 drivers for each rental period.
  6. Renter is obliged to carefully screen all drivers on their mental and physical capabilities that are required to drive a vehicle in all countries that the driver is driving through.
  7. Without the written permission of GoRoadtrip the renter is not allowed to rent out or lent the vehicle to third parties.
  8. Renter is not allowed to get GoRoadtrip involved with any third party.
  9. If the renter loses control over the vehicle, he is obliged to immediately inform GoRoadtrip through (+31) 13 744 00 64.
  10. Renter is not allowed to take on hitchhikers or animals within the vehicle or use the vehicle for driver lessons, races or speed tests.
  11. During the time the renter possess the vehicle, all costs affiliated with the use of the vehicle, for example but not exclusive fuel, garage, washing and tire and windscreen repair are on behalf of the renter.
  12. Renter is obliged to return the car / van clean. If not, GoRoadtrip is allowed to charge renter cleaning costs with a minimum of €25,- (VAT included).
  13. Renter is obliged to return the vehicle with a full tank of fuel and show his last fuel receipt. If the renter does not meet his obligations the fuel costs multiplied with administration costs of €25,- (VAT included) are charged. Fuel costs are not included in the rental price.
  14. Renter is responsible for correctly applying snow chains and brake hoses. Any possible damages are on account of the renter.
  15. Renter is responsible to use the right fuel for the vehicle. Any possible damages that occur due to the unsuitable fuel are on account of the renter.
  16. Renter is not allowed to use the vehicle in case this leads to worsening of damages and defects of the vehicle or if it reduces the road safety.
  17. In an event from which damage can occur, the renter is obliged to:
    • Immediately inform GoRoadtrip through (+31) 30 22 707 44;
    • Follow the instructions of GoRoadtrip;
    • In case of a traffic accident: warn the local police authorities;
    • Solicited and unsolicited to provide all information and documents relating to the event to the owner or his insurer or third parties involved;
    • In case of damage the renter is obliged to hand in a complete and correctly filled in accident report of the vehicle to GoRoadtrip. If no or an incomplete accident report is handed in, the total repair costs are on account of the renter;
    • Retain from admitting guilt in any form;
    • Do not leave the vehicle without having it protected against the risk of damage or loss;
    • Cooperate with GoRoadtrip or representatives of GoRoadtrip to obtain damage claims or protect from damage claims from third parties.
  18. Renter is obliged to impose obligations and bans on drivers to passengers and other users of the vehicle and control for it compliance.

 
Article 8 – Responsibility of the renter for damages

  1. The own risk for our cars and vans is €7500,- (VAT included) per claim. The own risk can be reduced to €275,- (VAT included) per claim by payment of €7,50 (VAT included) per day per vehicle.
  2. The own risk for extra options is €150,- (VAT included) per claim.
  3. If no damage report of the vehicle and/or extras is made up between parties, it is assumed that the renter received the vehicle and/or extra options without damages.
  4. Renter is responsible for all damages occurred due to any event during the rental period or in any way connected to the rent of the vehicle and/or extras, taking into account the following:
  5. If there is agreed upon an own risk as mentioned in the rental agreement, the renter is responsible for damages per claim as far as this own risk, except:
    • Damage that occurred during or as a result of acts or omissions in violation of Article 7;
    • Damage occurred due to use of the vehicle on unpaved terrain, or use of a vehicle on grounds for which the vehicle is clearly not appropriate, or from which GoRoadtrip or the driver has been notified that entering is at your own risk;
    • Damage occurred with consent, or by intent or negligence of the renter;
    • Vehicle that is relet to third parties, also if GoRoadtrip agreed upon it;
    • Damage caused by the vehicle to third parties, and any violation of the liability insurance policy;
    • Damage that occurs due to lost of the vehicle and/or lossing the vehicle keys or vehicle documents and which are not returned to GoRoadtrip;
    • Damage as a result of danger associated with transporting, storing, loading and unloading of dangerous, explosive, flammable, oxidizing or toxic substances.
  6. If a insurance contract for casco damage or liability pays out to the renter or a third party, this does not change liability of the renter.
  7. If the damage results from harm caused by or to the vehicle, the size of the damage is determined on forehand based on payed compensations to the directly injured party, plus any other damages from GoRoadtrip.
  8. Damage due to impossibility of renting out the vehicle during the repair period of the vehicle is determined on forehand.
  9. The own risk of €1.134 (VAT included) can be charged in case of total loss, theft or intentional damage to the rented vehicle.

 
Article 9 – Repairs of the vehicle

  1. Renter is obliged to reimburse the costs of small repairs, unless these appear due to failure of GoRoadtrip to fulfill its obligation to remedy defects on the vehicle.
  2. Repairs need to be done in a garage appointed by GoRoadtrip. If this is reasonably not possible, the repairs need to be done by a garage which belongs to the car dealer network of the importer of the brand of the vehicle. Renter needs permission of GoRoadtrip before it offers the vehicle for repair.
  3. Renter shall on first request of GoRoadtrip offer the vehicle for inspection.
  4. GoRoadtrip only reimburse telephone costs that can directly linked to the repair of the vehicle. If the renter can not prove this, the telephone costs are on expense of the renter.

 
Article 10 – Defects on the vehicle and liability of GoRoadtrip

  1. Shortcomings that can not be related to improper maintenance of the vehicle can not count as a failure between parties.
  2. GoRoadtrip is only obliged to repair shortcomings to the vehicle if GoRoadtrip knew or should have known these shortcomings on the moment of issuing the rental agreement.
  3. In case of shortcomings of the vehicle, the renter is only entitled to reduction of the rental price if GoRoadtrip was aware or should have been aware of the shortcomings and as a defect justifies the reduction of the rental price.
  4. GoRoadtrip is only liable for damages due to defects in case GoRoadtrip knew or should have known about the defects on the moment of issuing the rental agreement.
  5. Upon termination or partial termination of the rental agreement due to not timely delivery of the vehicle caused by a defect in the vehicle or by powers outside the control of GoRoadtrip so that the vehicle can no longer be used for its intended purpose, GoRoadtrip will refund the rent paid in full or in parts to the renter.

 
Article 11 – Sanctions and measures imposed by the government
The renter is responsible for the costs of all penalties and consequences imposed by the government connected to the possession / use of the vehicle, unless they are related to a defect that was already present at the start of the rental. If these sanctions and measures are imposed to GoRoadtrip, renter is obliged to indemnify GoRoadtrip on first request, whereby the cost of collection is owed by the renter with a minimum of € 121, – (VAT included). If GoRoadtrip gives information to the authorities connected with behavior of the renter, for example a traffic offense, renter is obliged to reimburse associated costs, including administration costs of €25,- (VAT included).
 
Article 12 – Vehicle occupation
In case of administrative, civil or criminal occupation of the vehicle, renter stays bounded to the obligations in the rental agreement, including the payment of the rent including surcharges, until the moment when the vehicle is free of herds in the possession of the renter.
 
Article 13 – Termination of the rent
GoRoadtrip is entitled to terminate the rental agreement without notice or judicial intervention and to once again become in the possession of the vehicle, without prejudice to its right to compensation of costs, damages and interest, if it appears that renter doe not timely or not fully comply the obligations of the rent, if the renter dies, is placed under guardianship, he applies for a moratorium, he is declared bankrupt, regarding him the law on debt repayment is applicable, he moved his residence or seat abroad, it seized the vehicle, or if GoRoadtrip, during the rental period of the existence of circumstances of such a nature that had the rental agency was informed, he renter out was entered into. The renter shall cooperate with the owner to enable him once again in the possession of the vehicle. GoRoadtrip is not liable for damage that has followed the termination of the rental agreement.
 
Article 14 – Liability of the renter for acts or omissions of others
Renter is responsible for the acts and omissions of the driver, the passengers and other users of the vehicle, also if they act without permission of the renter.

 
Article 15 – Applicable law
The rental agreement shall at all times be governed by Dutch law.

 
Article 16 – Internet reservation
An internet reservation is not directly binding. GoRoadtrip will have to check if the desired rental vehicle is available. Then GoRoadtrip will send a binding confirmation or cancellation within the next business day to renter. GoRoadtrip reserves the right to not rent out the vehicle at any time. If the desired car or van is not available, the paid rent will be refunded immediately.