FAQ

FAQ

Covid-19

On this page of the Dutch government you can see which current travel advice including color codes is issued for foreign countries. The ANWB has also created an online travel guide on which you can see per country which specific measures, guidelines and restrictions apply. Furthermore, our vehicles are well insured and may, even during the corona crisis, go to the above countries, without deviating rental conditions.

Due to the spread of COVID-19, our vehicles are extra cleaned and our drivers disinfect keys, tablets and the dashboard with disinfectant spray between each customer. Do you prefer not to travel by public transport? We deliver your rental vehicle clean and safe to your home for a small additional charge.

You can always cancel free of charge up to 24 hours before departure. So even when the trip cannot take place due to Covid-19 circumstances. In case of cancellation less than 24 hours before departure, we will pass on the entire rent.

Before your rental period

Our headquarters is located in Utrecht and you can pick up your rental vehicle at our desk. At the other locations you can pick up the vehicle at the K&R parking lot of a train station. There is no physical office or counter at these pick-up points. A GoRoadtrip employee is present at the agreed times to hand out or take back your rental vehicle.

The rental price includes VAT, damage insurance, vehicle occupants insurance, extra drivers and road assistance. The rental price is exclusive of deposit, fuel and any extra options and extra kilometers.

As standard, 200 free kilometers are included per rental day for our vans, campers and passenger cars. For every extra kilometer driven, you pay € 0.15 extra for passenger cars. An extra € 0.19 per kilometer applies for vans and campers. Are you going to drive a lot? It is also possible to rent 100% kilometer-free / with unlimited mileage!

Yes, in addition to the payment of the rent, we ask for a €500,- deposit per van, camper and car.

You can rent and drive a vehicle from us from the age of 18. Without surcharges or driver’s license restrictions. Everyone is welcome to rent!

Additional drivers are included in the price. Anyone in your travel group with a valid driver’s license is allowed to drive the rented vehicle and is automatically insured.

To finalize your booking, we ask you to pay a down payment of 20% of the total rental price. You pay this down payment immediately after booking with iDeal. The remaining 80% rent and the €500,- deposit must be paid at least 7 days before departure.

All of our rental vehicles may be driven with a valdi Dutch B driver’s license. It is also possible to rent with a foreign driver’s license. As long as it is valid according to Dutch law.

You can book here. When you have completed the booking your booking will be processed no later than the next working day and you will receive the official rental agreement. Did something go wrong during the booking? Please contact our customer service.

During your trip

All of our vehicles are insured for damage. There is, however, an own risk of €750,- per damage claim. You can lower your own risk to €275,- per damage claim.

Yes, and this vehicle occupants insurance is included in the price. This applies to all vehicles that you rent from us. With this additional insurance you and your fellow passengers are insured against the financial consequences of a traffic accident.

 

Despite our careful maintenance, car trouble can always happen along the way. Roadside assistance is included as standard for all our vans, campers and cars. If you can no longer drive with your vehicle, we arrange an alternative vehicle for you on location. We will explain this clearly before you leave, and it is also described on the information sheet that is present in the vehicle. Note: If you need a replacement vehicle abroad due to a breakdown, you may be asked for a credit card.

These are the following countries in alphabetical order: Albania, Andorra, Belgium, Bosnia and Herzegovina, Bulgaria, Canary Islands, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Great Britain, Ireland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Hungary, Macedonia, Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Austria, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Czech Republic, Vatican City, Sweden and Switzerland.

For all environmental stickers or vignettes, you as the renter bear the responsibility for purchasing them in accordance with local regulations. It is possible to order a motorway vignette for Austria or Switzerland with us with the rental of your vehicle.

If a collision has occurred involving a counterparty, a European Damage Report Form must be completed. This form is located in the glove compartment of your rental vehicle. Nobody leaves before a fully completed form has been completed. All 15 sections must be completely fill in legibly, drawned and signed by both parties.

Also inform GoRoadtrip of the damage as soon as possible. Upon return, the fully completed European Damage Report form must be handed over to a GoRoadtrip employee.

After your trip

You get your remaining deposit back within 7 days after you returned the rental vehicle. In case of damage or not clean / fuel tank not full we can withhold (part of) your deposit.

We created our own unique condition report application for the check up of our vehicles when picked up or returned by you. Together with a GoRoadtrip employee the whole check-up of the vehicle is documented in the application. Furthermore our employee will add photo’s of the vehicle. The final condition report including the photo’s will be send to you directly by e-mail.

With our vans, campers and cars you can drive 200 free kilometers per renting day (for example: if you book 10 days you get 2.000 free kilometers), with the exception of the kilometer-free vehicles (these vehicles have unlimited kilometers). Do you want to drive further, you pay €0,15 per extra kilometer for cars and €0,19 per extra kilometer for vans and campers. If you have actually driven more kilometers, we will deduct this amount from the deposit. You will find the settled amount in the final invoice, which you will receive by e-mail about a week after returning the vehicle.

When we receive a traffic fine we pay, process and send the fine to the main booker which name is on the rental agreement. The amount of the fine included with €15,- administration costs needs to be paid within 5 working days when received. Please be aware some foreign fines we receive months later.

Cancellation

You can cancel your booking within 24 hours before departure for free. All cancelations have to be done in written. You can contact us through info@goroadtrip.nl. Cancelation by phone is not possible. If you not pay the rent this does not count as a cancelation.

You can cancel your booking until 24 hours before departure for free. We refund all of your down payments. After that we charge you the whole rental price.

Customer service

You can reach us 24/7 by sending an e-mail to info@goroadtrip.nl or fill in the contact form. Do you want to speak to someone, you can call us on Monday through Friday between 08:00 and 18:00 on phone number (+31) 85 004 33 24. On Saturday and Sunday we are only opened on appointment. Do you have car trouble with one of our rental vehicles? Please follow the instructions on the information sheet inside the vehicle.